Refund Policy

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

⚠️ All sales are final. Due to the instant, digital nature of our service, refunds are not available once a PDF has been generated and made available for download.

1. No-Refund Policy

EasyW9Form provides an instant digital product — a completed IRS Form W-9 PDF generated from information you provide. Because the product is delivered immediately upon payment and cannot be "returned," all sales are final and non-refundable.

By making a purchase, you acknowledge and agree that:

  • The PDF is generated and delivered instantly upon successful payment
  • You had the opportunity to preview your form (with watermark) before purchasing
  • The content of the generated PDF is based solely on information you provided
  • You will not be eligible for a refund after the document has been generated

2. Exceptions — When We May Issue a Refund

In the following limited circumstances, we may issue a full or partial refund at our sole discretion:

  • Technical Failure: If a server error, bug, or technical malfunction prevented you from downloading your PDF after payment, and we are unable to resolve the issue within 48 hours.
  • Duplicate Payment: If you were accidentally charged more than once for the same form generation. Contact us with your transaction IDs for verification.
  • Corrupted Document: If the generated PDF is corrupted or unreadable due to a system error (not due to browser/device compatibility).

3. What Is NOT Eligible for a Refund

  • Change of mind after the PDF has been generated or downloaded
  • User errors — incorrect name, address, SSN/EIN, or tax classification entered by you
  • Dissatisfaction with the form content — the W-9 is a standard IRS form; we cannot modify the form's structure or fields
  • Inability to use the form — if a recipient rejects your W-9 for reasons unrelated to our Service
  • Failure to download — if you closed your browser before downloading and did not save the file (note: you can re-generate from the same session)

4. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above:

  1. Email us at support@easyw9form.com within 48 hours of your purchase
  2. Include your email address used during checkout and transaction ID (from your payment confirmation)
  3. Describe the issue in detail, including any error messages or screenshots

We aim to respond to all refund requests within 2 business days. If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

5. Chargebacks & Disputes

Filing a chargeback or payment dispute without first contacting us at support@easyw9form.com is a violation of these terms. We reserve the right to contest fraudulent chargebacks and may suspend access to our Service for users who file unwarranted disputes.

6. Contact Us

For refund requests or billing questions:
Email: support@easyw9form.com
Response Time: Within 2 business days

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